Shipping Costs/Times and Returns Information

Hours of operation
Our normal hours of operation are 8 AM - 6 PM Central Time, Monday through Friday.

No minimum order size
We accept all orders, no matter how small. No minimums, no special charges, no hassles.

How long does it take to get what you order?
For every order, there are generally two things that contribute to how fast your merchandise will arrive at its destination.

1. Items that are in stock will ship within 1-3 business days.  Items that are not regularly stocked and need to be manufactured will usually ship within 5 days to 3 weeks, depending on the product.  If you want to check on the lead time for certain products before placing your order, please feel free to contact us at 877-885-1600.

2. Once your order is shipped from the factory, the time it takes to arrive is determined by the method of shipment and the destination. Orders shipped via UPS ground or common carrier (truck) generally arrive within 1 to 7 business days after they leave the factory. Special services, such as 2nd day air or next day air arrive more quickly. If you have additional questions regarding your order, please don't hesitate to contact us. Please Note: Crowd Control Warehouse cannot be responsible for delayed or late deliveries by freight carriers.

Tracking your orders
If you need to find out the status of your order, please contact our customer service department at service@crowdcontrolwarehouse.com, or call us at 877-885-1600.

Shipping charges
Prices for our products do not include freight costs, which are always additional and will be added to your order at the time of invoice.

We always ship via the most economical method available to us, unless you specify otherwise. We receive significant discounts from our shipping partners, and we pass along that savings to you! If you would like to know the freight cost prior to placing an order, please feel free to contact us at 877-885-1600.

International shipments
We ship to the U.S. and Canada.

Payment options
Established customers with good credit may apply for Net 30 terms. All other customers must pay by VISA, Mastercard, or American Express. Please speak with our customer service department to review your options.  We welcome purchase orders from schools, governmental facilities, and other public facilities. Please refer to the "Payment Opotion" page of our website for full details.

Returns
All items are “made to order” and orders are non-cancelable at any time. Non-custom items may be returnable subject to all return policies below. Refunds are not available for non-compatibility with items not purchased from Crowd Control Warehouse. If you have any questions regarding compatibility with your other items, please contact us before ordering.

Prior to returning any merchandise, you must contact our customer service department to receive a Return Authorization Number (RA#). Orders returned without an RA# will be refused.

If your product should arrive damaged, please follow the instructions on the packing slip included with your shipment to have the problem resolved.

If you would like to return merchandise for any other reason, a restocking charge of 35% will apply to any items returned within 30 days and items must be returned unopened in new and resalable condition. Returns will not be accepted after 30 days or for opened items unless an incorrect item was shipped.  Buyer is always responsible for all freight costs. Refused or undeliverable shipments are always considered as unauthorized returns and buyer will be subject to restocking fees and responsible for all additional freight costs.

IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.

Returns are not accepted on custom products such as items with branded printing, custom cut ropes or chains, items with specialty colors or finishes, items with any other customizations, economy stanchions and ropes, or light duty plastic posts, or any products shipped outside the U.S.

Warranty Repairs/Replacements
Any item that should arrive defective or become defective during the manufacturer's warranty period will be repaired or replaced by the manufacturer as needed. Please contact us for assistance with such matters.

What to do if your shipment arrives damaged
Before signing for any delivery, be sure to inspect the packages for any sign of damage. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE OPENED THE PACKAGES AND INSPECTED ALL ITEMS. Packaging that appears to be in good condition does not guarantee that the product inside was not damaged by the carrier while in transit. Be sure to fully unpack and examine all items carefully. Otherwise, by applying your signature, you are legally signing a document stating that you have received all items in good condition. In this case, any later claim for un-noticed damage must be filed by you with the freight company as we will have no recourse when items are signed for in full and good condition.

If any items do appear to be damaged, you must declare such information to the driver and notate the damage with your signature. Then contact our customer service department so that we can arrange to replace your damaged merchandise and schedule the shipper to inspect the damaged packages.

Unfortunately, the freight carriers do damage items from time to time. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 3 days from receipt. No claims will be accepted by shipping companies after 3 days.